Privacy Policy

Information you give us: all users

• Account details: first and last name, email address, phone number, password (stored only in hashed form), and whether you signed up as a customer or a Tidy Pro.
• Google sign-in: if you sign in with Google, we receive your name, email address, and an ID for your Google account from Google, and keep that ID so we can recognize you next time. An account created this way has no Tydio password until you set one.
• Profile details: time zone and notification preferences.
• Waitlist sign-ups: anything you enter in the waitlist form on our homepage, which is hosted by Tally.
• Consent records: when you accepted our Terms and this Privacy Policy, and whether you opted in to text messages and push notifications.
• Messages: messages you send through Tydio to a customer or Tidy Pro about a booking.
• Call records: when you call a customer or Tidy Pro through Tydio, which booking it was for, who started it, when, how it ended, and how long it lasted. We do not record calls.
• Reviews and ratings: ratings and written feedback you leave after a booking.
• Support conversations: anything you send us by email or type into the chat widget on our site.

Information you give us: customers

• Service addresses: the street address, city, state, and ZIP code of homes where you book cleanings.
• Booking details: the cleaning tasks you request (task name, room, mess level, notes, and any unusual conditions), preferred dates and times, pets in the home, whether you provide supplies, notes for your Tidy Pro, and entry instructions (such as gate codes or where a key is kept).
• Payment information: card details are entered directly into Stripe's secure form and are never stored on our servers. We keep only the card brand, expiration month and year, and Stripe reference IDs.
• Promo codes you enter.

Information you give us: Tidy Pros

• Home address: used to measure how far you are from each job and to match you with nearby customers. Customers see only your city and state, never your street address.
• Professional profile: bio, profile photo, service areas, ZIP codes you serve, travel radius, availability, and any allergies or sensitivities you choose to list. Your profile, including allergies, is shown to customers.
• Background check fee: if you pay a screening fee, which covers both identity verification and the background check, you pay it through Stripe's secure checkout. We keep the amount, payment and refund status, and Stripe reference IDs.
• Insurance information: insurer name, policy expiration date, and the insurance documents you upload.
• Identity verification: you verify your identity directly with Checkr, our identity verification and screening provider, for example by submitting a photo of a government-issued ID and a selfie. Checkr may use facial comparison technology to confirm the selfie matches the ID. We receive and store only the result (for example, verified or not verified) and related dates, not your ID images, selfie, or any facial data.
• Background check: you submit your screening information directly to our screening provider (GoodHire, powered by Checkr). We receive and store only the status of your check (for example, pending, passed, or failed) and related dates, not the full report contents.
• Payout information: when you set up payouts, Stripe collects your bank account details and the identity details it needs to verify you, including your date of birth, directly on its own secure pages. We ask Stripe to collect these all at setup, rather than later when your payouts reach a certain amount, so your payouts aren't paused for missing details. We don't see or store your date of birth or bank details; we store only your Stripe account ID and whether onboarding is complete.
• Job records: photos you upload of completed tasks, completion status, earnings, tips, and acceptance and cancellation history.
• Signature records: when you sign the Independent Contractor and Platform Agreement, the legal name, any business entity and authorized representative, and the address you enter, plus your account email, IP address, browser, and the time you signed, along with the signed copy of the agreement.

Information collected automatically

• Usage and device information: pages you visit, time spent, buttons and links clicked, browser and device type, operating system, referring page, and IP address (from which an approximate location can be inferred). We don't connect this analytics data to your name or account.
• Session recordings: we record how visitors use our pages, such as scrolling, clicks, and the pages they move between, so we can find and fix problems. Recordings hide what you type into form fields, such as passwords, card details, addresses, and messages, and aren't linked to your name or account.
• Precise location, only if you allow it: if you choose “use my current location” when scheduling, your browser shares your device's coordinates with us so we can find nearby Tidy Pros. You can decline this in your browser at any time.
• Push subscription data: if you enable push notifications, your browser gives us a subscription endpoint and key that let us send notifications to that device.
• Security and fraud records: payment disputes, chargebacks, refunds, and account activity that we record when we investigate complaints or suspicious behavior.

Information from others

• Other users: customers rate Tidy Pros and Tidy Pros rate customers after each booking (for example, communication, accuracy of access instructions, and whether they would work together again).
• Reports: if a customer reports a problem with a Tidy Pro, we keep the report and use it to review that Tidy Pro.
• Service providers: payment status, disputes, and refunds from Stripe, and identity verification and background check status from Checkr.

Between customers and Tidy Pros

Tydio only works if the people on each side of a booking can see some information about each other:

• What customers see about Tidy Pros: full name, profile photo, bio, city and state, any allergies or sensitivities the Tidy Pro lists, rating, review count, approximate distance, availability, and verification and insurance badges.
• What Tidy Pros see about customers: when a booking request is sent to or accepted by a Tidy Pro, they see the customer's full name, how long they've been a member, the service address, the requested tasks and notes, pets, entry instructions, and ratings other Tidy Pros have given the customer. Please share only what your Tidy Pro needs to do the job.
• Messages you send about a booking are visible to the other party on that booking.

With service providers

We share information with companies that perform services for us, only as needed for those services. They are listed in the next section.

For legal reasons and safety

We may disclose information if we believe in good faith that it is required by law, subpoena, or court order; to protect the rights, property, or safety of Tydio, our users, or the public; or to investigate fraud or violations of our Terms.

Business transfers

If Tydio is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

With your consent

We may share information for other purposes when you ask us to or agree to it.

Email

We send emails needed to run your account, such as email verification, password resets, booking confirmations, and receipts. You can turn off non-essential email notifications in your profile settings. Account and security emails will still be sent.

Marketing emails. If you tick the optional box when you sign up, or later choose to sign up for emails from the link in your waitlist confirmation email, we add your name, email address, and account type to our marketing list with Brevo and send you occasional emails about Tydio news, tips, and offers. You can unsubscribe at any time using the link at the bottom of any marketing email; this does not affect account or booking emails. If you delete your account, we remove you from the marketing list.

Text messages (SMS)

If you opt in, we text you about booking requests, booking updates, reminders, and messages. How often you hear from us depends on your activity. Message and data rates may apply. Agreeing to texts is not required to use Tydio.

You can opt out at any time by replying STOP to any text from us, or by turning off text notifications in your profile settings. Replying STOP turns off text notifications for every Tydio account that uses your number, and your settings update to match. You'll get one message confirming you've been unsubscribed. To start receiving texts again, reply START. If you turned texts off in your settings and never replied STOP, you can also turn them back on in your settings.

Reply HELP for help, or email us at kennedicoats@tydioapp.com. We don't read other replies to our texts, so please use in-app messaging or email for anything else.

We do not share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. We share your number only with Twilio, the provider that sends our texts and connects calls.

Phone calls

Customers and Tidy Pros can call each other about a booking from its messages, from when the booking is accepted until 2 hours after it ends. When you tap Call, we ring your phone from Tydio's number, and once you answer and press 1, we connect you. Both of you see only Tydio's number, never each other's. Twilio connects the call. We keep a record of the call as described above, but we do not record or listen to calls.

Push notifications

If you allow push notifications, we send booking updates to your browser or device. You can turn them off in your browser or device settings, or decline them when we ask.

Before you can delete

You can't delete your account while a booking is pending or scheduled, while a no-show or no-access report on one of your bookings is still being reviewed, or while a completed booking is still waiting for its Tidy Pro to be paid. This keeps a customer from being left without a cleaner, and a Tidy Pro from going unpaid. Cancel or finish those bookings first, or email us if you need help.

What is deleted right away

• Your account and profile, including your name, email, phone, password, photo, and notification and consent settings.
• Your saved addresses, booking drafts, saved card records, and push notification subscriptions. We also delete your customer record at Stripe, which removes your saved cards there.
• For customers: your booking history, including the tasks, notes, entry instructions, messages, call records, task photos, payment records, and reviews tied to those bookings.
• For Tidy Pros: your professional profile, availability, service areas, uploaded profile photo and insurance documents, and your identity verification and background check status records.

What may remain

• For Tidy Pros: bookings you completed belong to the customer's history. They stay there, no longer linked to your account, along with your name as it appeared on the booking, the task photos you uploaded, and any review you left. They are deleted when the customer deletes their account.
• Ratings and reviews a customer left about you no longer link to your account, but stay in that customer’s history until they delete it.
• Records of fraud, safety incidents, chargebacks, or other risk events may be kept, no longer linked to your account, so we can protect the platform.
• If an account is removed for violating our Terms, we keep that account’s email address, phone number, and name to prevent it from signing up again.
• If our team deletes your account, we keep a record of its name, email address, account type, and the date it was deleted.
• For Tidy Pros: your signed Independent Contractor and Platform Agreement and its signature record are kept after you delete your account, no longer linked to it, for legal, tax, and dispute purposes.
• Our service providers keep some information under their own policies and legal obligations. For example, Stripe keeps transaction records, and Checkr keeps its identity verification records and background screening reports. A Tidy Pro’s Stripe payout account belongs to the Tidy Pro and is not closed when they delete their Tydio account; it can be managed or closed through Stripe.
• Copies of deleted information may stay in our database backups for a limited time until those backups are overwritten.

State privacy notices

These additional disclosures apply to the extent a state privacy law covers Tydio and grants rights to you. Residence alone does not establish that every comprehensive state law applies to this business. Nothing here waives rights under other applicable privacy, security, consumer-protection, or breach-notification laws.

California notice: categories and purposes

The categories below summarize the information described in Sections 1 through 4, including information collected and disclosed during the preceding 12 months to the extent Tydio operated during that period. They are not a statement that every category is collected from every user.

• Identifiers and customer-record information: names, account identifiers, contact details, service and provider addresses, consent records, and limited payment reference information. Used for accounts, matching, communications, payments, security, and support. Disclosed as needed to hosting/database, communications, mapping, payment, waitlist, and support providers and to booking counterparties as described in Section 3.
• Commercial information: bookings, tasks, purchases, payment and payout status, tips, cancellations, and disputes. Used to operate bookings, payments, support, fraud prevention, and required records. Disclosed as needed to hosting/database, payment, communications, AI task-validation and support providers, and booking counterparties; task-validation sharing is limited as described in Section 4.
• Internet or network activity: device/browser information, IP addresses, page interactions, session recordings, and notification identifiers. Used for hosting, security, analytics, notifications, and troubleshooting. Disclosed as needed to hosting, analytics, embedded mapping/chat/form providers, and browser push services.
• Geolocation: addresses, approximate IP-derived location, and precise device coordinates if permission is granted. Used for matching, distances, address search, and analytics as described above. Disclosed as needed to hosting/database, mapping and analytics providers and booking counterparties, subject to the distinctions in Sections 1 and 3.
• Visual and communication information: profile and task photos, booking messages, reviews, and support conversations. Used for profiles, service documentation, communications, support, and safety. Disclosed as needed to hosting/database and communications/support providers and relevant users. Photo links have the public-access limitation described in Section 8. Free-text task details may be sent to OpenAI as described in Section 4.
• Professional information and limited screening records: provider bios, availability, service areas, insurance documents, identity verification and screening status, and related dates. Used for provider onboarding, matching, verification, and safety. Disclosed as needed to hosting/database and screening providers and, for the profile fields and badges identified in Section 3, customers. Screening and payout providers separately collect the identifiers described in Section 1 directly from providers.
• Sensitive personal information: account access credentials, precise geolocation when permitted, private booking communications where applicable, health-related allergies or sensitivities voluntarily listed by Tidy Pros, and, for Tidy Pros, the government ID images, Social Security number, and selfie submitted directly to Checkr for identity verification and screening, which Checkr may process using facial comparison. Tydio receives only the verification and screening results, not the ID images, selfie, or facial data. Used for account security, requested services, safety, and displaying the profile information expressly described in Sections 1 and 3. Providers receiving these data depend on the function, as described above. Do not add sensitive information to AI-bound text or photo uploads. Any legally required consent or limitation right remains applicable.

We obtain these categories from you, your device/browser, other booking participants, and service providers. Sections 2 and 3 describe business purposes and recipients, including legally required disclosures and business transfers. Retention is based on the criteria and deletion exceptions in Section 7, including account/service needs, legal obligations, disputes, security, and backup cycles; this notice does not establish new fixed retention periods.

California rights and requests

Where the CCPA applies, you may request access to specific personal information and information about categories, sources, purposes, and recipients; deletion subject to exceptions; correction; and portability where required. You may also opt out of sale or sharing for cross-context behavioral advertising and limit uses of sensitive personal information where the law grants that right. You may use an authorized agent subject to legally permitted verification, and you will not be unlawfully discriminated against for exercising rights. We do not offer financial incentives for personal information.

Email kennedicoats@tydioapp.com with “Privacy request” and describe your request. You do not need to create an account. We may verify identity proportionately using information already available and may request evidence of an agent’s authority, but do not email passwords or full identity documents. Where CCPA deadlines apply, we will confirm receipt of access, correction, and deletion requests within 10 business days and respond within 45 calendar days, with an additional 45 days when legally permitted after timely notice explaining the extension. Applicable sale/sharing opt-outs and sensitive-information limitation requests will be processed as soon as feasibly possible and within 15 business days.

Sale, sharing, and preference signals

Tydio does not sell personal information or share it for cross-context behavioral advertising, and does not knowingly sell or share information about individuals under 16. Service-provider disclosures and user-directed disclosures described here are not intended as advertising sales or sharing. We do not use sensitive personal information to infer characteristics or for purposes beyond providing requested services and other legally permitted purposes. On that basis, we do not currently offer a sale/sharing opt-out link or a separate sensitive-information limitation link. These statements depend on actual provider contracts, configuration, and practices. If practices change, we will supply required notices, choices, and links before beginning covered processing. Where legally applicable, Global Privacy Control or another recognized opt-out preference signal will be treated as an opt-out of covered sale, sharing, or targeted advertising; we do not represent that such processing currently occurs. A browser’s Do Not Track setting is distinct from these legally recognized signals.

Other U.S. state rights

Where another applicable comprehensive state privacy law covers Tydio, residents may have access, correction, deletion, portability, consent-withdrawal, and opt-out rights concerning sale, targeted advertising, or profiling for decisions with legal or similarly significant effects, subject to that law’s exceptions. Tydio does not use personal information for targeted advertising or sell it. AI task estimates are used for cleaning-task validation, duration, and pricing; this policy does not waive any rights applicable to automated decisions. Submit a request using the email above. We will respond within the period required by your state’s law, generally 45 days, and provide any legally permitted extension notice. If a request is denied, the response will explain the reason and any available appeal process. Send an appeal to the same address with “Privacy appeal”; we will respond within the applicable statutory deadline and provide information on contacting the relevant state regulator where required.